Terms of Service

1. Introduction And Acceptance

Darouta ("we", "our", or "us") provides a staff rota and shift-scheduling application (the "Service"). Darouta is operated from the United Kingdom. These Terms of Service ("Terms") form a binding agreement between you and Darouta and govern your access to and use of the Service.

By creating an account, starting a checkout, or otherwise using the Service, you accept these Terms. If you do not agree, do not use the Service.

You accept these Terms for purposes relating to your trade, business, or profession, and where you accept them for an organisation you confirm you are authorised to bind it. The Service is intended for business users, not for consumers acting outside a trade, business, or profession. Where you contract for business purposes, consumer-protection rights that can lawfully be disapplied do not apply; nothing in these Terms removes statutory rights that cannot be excluded, and section 9 sets out the right to cancel where you do contract as a consumer.

2. Definitions

Workspace: the organisation account in which your rotas, venues, and people are managed.
Venue: a location managed within a Workspace.
Employee Data: information you input about your staff (such as names, contact details, departments, availability, and shift assignments).
Live Schedule: a read-only, staff-facing view of a published rota that you can share.
Playground / Essentials / Pro: the Service tiers described in Section 4.
AI Features: the features described in Section 7.
Privacy Policy: our Privacy Policy, which governs how we handle personal information.

3. Your Account

To use account-based features you must be at least 18 years old and have authority to act for your business. You are responsible for keeping your login credentials secure and for all activity under your account. You must provide accurate registration and billing information and keep it up to date. You are responsible for collaborators and users you invite, including the permissions you grant them.

4. The Service And Plans

The Service is offered in tiers:

Playground: a browser-only trial that runs locally without an account, for a limited number of people. Data you enter in Playground stays in your browser.
Essentials: a free cloud tier with usage limits (currently up to 50 employees and 100 rotas), subject to change.
Pro: a paid subscription that unlocks higher limits, multiple active venues, collaboration, and additional features.

We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. We may update, improve, or change the Service, and may set or adjust plan limits, provided we do not materially reduce the core functionality you are paying for during a paid term.

5. Your Content And Employee Data

You retain all rights in the content and data you submit to the Service ("Your Content"), including Employee Data. You grant us the limited licence needed to host, process, and display Your Content to operate the Service for you.

For Employee Data, you are the data controller and Darouta is the data processor. You are responsible for having a lawful basis and for giving any notices required to input and process Employee Data through the Service. You must not submit special-category or other sensitive personal data beyond what the Service is designed to handle.

How we handle personal information is set out in our Privacy Policy, which forms part of these Terms.

6. Acceptable Use

You agree not to:

reverse engineer, decompile, or extract the Service's components, or attempt to discover underlying models or training data;
build or help build a competing product or service using the Service or its output;
use the Service unlawfully, or to infringe, harass, or harm others;
circumvent or attempt to defeat Live Schedule access codes or any other security or access control;
scrape, overload, or disrupt the Service, or use it through unauthorised automated means;
misrepresent your identity or your authority to act for a business.

You are responsible for Your Content and for your use of the Service, and you will be responsible for third-party claims and losses arising from Your Content or your breach of these Terms.

7. AI Features

The Service includes AI-assisted features, including a natural-language command bar, extraction of rota data from uploaded files, and automated working-time and labour-law "guardrail" checks.

Accuracy. AI output may be inaccurate, incomplete, or out of date, even when it appears confident or detailed. You must review and verify AI output, using human judgement, before relying on or acting on it.

Guardrails are not legal advice. The working-time and labour-law flags are produced by automated analysis for general information only. They do not constitute legal, employment, or professional advice, may be incomplete or incorrect, and may not reflect current law in your jurisdiction. You remain solely responsible for your compliance with applicable labour and working-time law and for every scheduling and employment decision you make.

Ownership. As between you and us, you own your inputs and the output generated from them, to the extent permitted by law. AI output is not guaranteed to be unique, and other users may receive similar or identical output.

Training. We do not use Your Content to train AI or machine-learning models by default.

Third-party models. AI Features are powered by third-party model providers (for example, Cloudflare Workers AI). Those providers' terms may apply to the relevant processing, and we do not warrant or accept liability for their performance.

Transparency. AI-driven surfaces in the Service are identified as such so you know when you are interacting with, or viewing output from, an AI system.

Publishing a rota is what shares it: the published week becomes available to the staff rostered on it, who sign in with their own work email, and to you and any collaborators with access. You may additionally set a shared venue access code as an optional extra way in — for example for staff without an email address, or a shared device on site — and you may remove it at any time. Published views are read-only, sanitised snapshots that exclude sensitive fields (such as contact details, availability, and private notes). You control what you publish, and you remain responsible for the Employee Data shown in it and for distributing access links and any codes responsibly.

9. Fees, Billing, And Trials

Paid plans are billed through our payment processor, Stripe.

Trials. Where offered, a Pro trial collects your card details up front and runs for the stated period (currently 30 days). Only one trial is available per organisation or Stripe customer. Unless you cancel before the trial ends, the subscription automatically converts to paid and your card is charged.
Cancellation. You can cancel at any time from Settings → Billing, which uses Stripe. Cancelling stops future charges; access continues until the end of the current paid period.
Right to cancel (withdrawal). The Service is sold for use in a trade, business, or profession, and under the law of England and Wales, which governs these Terms, buyers acting for those purposes have no statutory right to withdraw. Where the law of your own country draws that line differently — section 15 names South Africa's — that right is yours, and nothing here takes it away. We give the same right by contract to every buyer regardless: you may cancel this contract within 14 days of the day it is concluded, without giving a reason. To cancel, use the Withdraw from contract here button in Settings → Billing, or tell us in any other clear way within that period — email billing@darouta.com, or write to us at the address in section 16. A clear statement that you are cancelling is enough; you may use the model cancellation form below, but you do not have to. We will refund all payments received from you within 14 days of being told, using the same means of payment you used.
Starting before the 14 days end. Where we charge you at checkout, we ask you at checkout to confirm that you want the subscription to start immediately. If you confirm and we supply the subscription in full within the 14 days, the right to cancel is lost; if you cancel part-way through, you pay a proportionate amount for what was supplied before you told us. Where a Pro trial applies, nothing is charged during the 14 days, so cancelling inside that period costs you nothing.
Fees. Apart from the refunds these Terms themselves provide — the right to cancel above, and the proportionate refund where you cancel after asking us to start — fees are non-refundable except where the law requires otherwise. You are responsible for any applicable taxes.
Changes. We may change prices or plan limits, and will give reasonable notice of changes that affect an active paid subscription before they take effect on renewal.

We aim to make trial conversions and renewals clear in advance and to keep cancellation simple and self-serve.

Model cancellation form

The form below is the one set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Complete and send it only if you wish to cancel the contract. You do not have to use it — any clear statement that you are cancelling will do, and the Withdraw from contract here button in Settings → Billing does the same thing without any form at all.

To Darouta Ltd, 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF, billing@darouta.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

[*] Delete as appropriate.

10. Term And Termination

These Terms apply while you use the Service. You may stop using the Service, cancel a subscription, or delete your account or content at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm, and we will give notice and an opportunity to fix the problem where it is reasonable to do so.

On termination, your right to use the Service ends, and your data is deleted or anonymised in line with our Privacy Policy.

11. Intellectual Property

We and our licensors own the Service and all intellectual property in it, including its software, design, and content (other than Your Content). These Terms grant you no rights in the Service except the limited right to use it described above. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without restriction.

12. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output or guardrail checks are accurate or complete. The Service is not a substitute for professional or legal advice.

13. Limitation Of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that applicable law does not allow to be excluded.

Subject to that, to the fullest extent permitted by law:

we are not liable for indirect, special, incidental, or consequential loss, or for loss of profits, revenue, data, or goodwill; and
our total aggregate liability arising out of or relating to the Service and these Terms is limited to the total fees you paid to us in the 12 months before the event giving rise to the claim, or, where you use the Service without paying fees (including Playground and Essentials), to one hundred pounds (£100).

14. Changes To These Terms

We may update these Terms from time to time. If we make a material change, we will give reasonable notice, for example by email or within the Service. Changes take effect on the date stated, and your continued use of the Service after that date means you accept the updated Terms.

15. General

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute relating to them.

Nothing in these Terms takes away a protection that the law where you live gives you and does not let you give up. If you are a consumer, you keep the mandatory rights of your own country's law. You may also bring proceedings in the courts of the country where you live, if that country's law gives you that right. And if a term of these Terms conflicts with one of those protections, that protection applies instead of the term; the rest of these Terms still apply.

Australia. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified. Where that Law does permit us to limit our liability for failing a guarantee, our liability is limited to supplying the services again, or paying the cost of having them supplied again, whichever we choose. That limit applies only to services that are not of a kind ordinarily acquired for personal, domestic or household use, and only where it is fair and reasonable for us to rely on it.

New Zealand. Where we supply the Service in trade and you acquire it in trade, you and we agree that the Consumer Guarantees Act 1993 does not apply to the supply, and that it is fair and reasonable for both of us to be bound by this agreement. Where you are not in trade, this exclusion does not apply, and nothing in these Terms affects any rights that Act gives you.

South Africa. Here is where to find the information the Electronic Communications and Transactions Act requires us to give you before you order. Our name, registration number and address are in section 16. What the Service does is in section 4, and what we do not promise about it is in sections 12 and 13. The price you pay, and how cancellation and refunds work, are in section 9. How card payments are secured, and how long the subscription runs, are stated at checkout, before you order. How we handle personal information is in our Privacy Policy. The Electronic Communications and Transactions Act gives seven days to an individual buyer, running from the conclusion of this agreement, and they end once we begin the service with your consent. The 14 days in section 9 are ours, they go to every buyer, and they are not affected.

These Terms, together with the Privacy Policy and any plan or checkout terms you accept, are the entire agreement between you and us about the Service. You may not assign these Terms without our consent; we may assign them, including in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. We may give notices through the Service or by email. Nothing in these Terms creates a partnership, agency, or employment relationship between us.

16. Contact Us

Darouta is operated by Darouta Ltd, registered in England and Wales with company number 16935611, whose registered office is at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

Questions about these Terms can be sent to legal@darouta.com.

Portions of these Terms are adapted from the Common Paper Standard Terms of Service, used under CC BY 4.0.